Shipping policy

Shipping Policy
Last Updated: August 2026
Store Operator Information
Owner Name: yomarie lozada
Email: weight.chants_4m@icloud.com
Phone: 2152038179
Address: 3457 N. Arbor ST, Philadelphia, PA 19134, United States
This Shipping Policy governs all orders for pet snacks, pet food treats, pet feeding utensils, pet feeding supplies, and daily pet accessories purchased on this Shopify store. It standardizes food-grade order processing, sealed sanitary packaging, fragile feeding tool handling, shipping fee rules, delivery timelines, tracking services, domestic/international shipping terms, food product transit regulations, and liability clauses. By completing checkout and placing an order, customers confirm that they have read, understood, and fully accepted all shipping terms. This policy works in conjunction with our Returns & Refunds Policy and Legal Notice to regulate all store transactions.

1. Order Processing & Sanitary Fulfillment

All pet snack and pet feeder orders will be processed, payment verified, quality inspected, and hygienically packaged within1–3 business days after successful payment confirmation. Business days refer to Monday to Friday, excluding U.S. federal holidays and weekends. Orders placed on holidays or weekends will be processed sequentially on the next working business day.
Considering the particularity of edible pet snacks, all food products adopt food-grade sealed packaging, moisture-proof, dust-proof and fresh-keeping design to ensure product safety during transportation. Pet feeding utensils are individually packaged with shockproof and scratch-resistant materials to avoid contamination, damage or deformation. During peak seasons, holiday promotions and flash sale events, order processing time may be slightly extended due to increased order volume to guarantee packaging quality and safety.

2. Shipping Methods & Estimated Delivery Time

We provide stable and reliable standard domestic shipping across the United States and compliant international shipping services for pet snacks and feeding supplies to most global regions. All delivery times displayed on the website and checkout page are estimated values only and not guaranteed delivery dates. Bulk pet snack packs, oversized feeding equipment and combined orders may require extended transit time. Delivery delays may be caused by carrier congestion, extreme weather, regional logistics suspension, food commodity customs inspection and other objective factors beyond our control.
  • Domestic US Shipping: 3–7 business days after processing completion
  • International Shipping: 7–21 business days after processing completion

3. Shipping Fees & Promotional Rules

Shipping fees for all pet snacks and pet feeding utensils are automatically calculated by the system at checkout based on product weight, overall packaging volume, shipping destination, and selected shipping method. All shipping costs are fully displayed before payment confirmation without any hidden fees or additional surcharges. Large-size feeding equipment and bulk snack packages may incur bulky item handling fees, which are clearly marked at checkout.
We may launch limited-time free shipping activities with specified minimum order amount thresholds. All promotion rules, eligible conditions, and activity periods are subject to real-time store adjustments without prior notice. Standard shipping rates will apply automatically after the promotion expires or when order conditions are not met.
Original shipping fees and bulky handling fees are non-refundable for customer-initiated order returns, voluntary cancellations, or shipping address modifications. Only shipping losses caused by our fulfillment errors (wrong goods shipment, missing snacks/feeding parts, mismatched products) support shipping fee refunds.

4. Order Tracking Service

After your pet product order is fully inspected, hygienically packaged, sealed and dispatched to the official logistics carrier, you will receive an automatic confirmation email containing a unique tracking number and official tracking link. Due to carrier system data synchronization delays, tracking information may take up to 24 hours to be updated and displayed normally.
If you fail to receive the tracking email within 3 business days after successful payment, please contact our customer support team in time to solve the problem.

5. International Shipping & Customs Liability

International orders involving pet snacks (edible pet food products) and pet feeding utensils are subject to strict destination country food safety inspections, import duties, customs clearance fees, commodity taxes and administrative handling charges. Food-grade pet products have higher customs inspection standards than ordinary goods. All additional fees are not included in the order total and shipping cost paid by the customer.
The customer shall be solely responsible for all customs fees, import taxes, inspection fees and additional handling charges. We have no right to interfere with local food safety inspection standards, detention cycles, tax rate regulations and package release decisions for pet snack products.
We are not liable for package detention, rejection, confiscation, return, or abandonment caused by foreign customs food safety inspections and commodity import regulations, and no refund or compensation will be provided for resulting losses and additional fees.

6. Shipping Restrictions & Compliance Regulations

Affected by international food import policies, local pet product safety regulations and carrier special item shipping rules, we reserve the right to restrict or suspend shipping services to specific countries, regions and states for edible pet snacks. If your shipping address is in an unsupported region, we will actively notify you and process a full order refund.

7. Lost, Stolen or Damaged Packages

After the package is officially handed over to the authorized logistics carrier, all risks of package loss, damage, and theft during transportation shall be transferred to the customer. We recommend customers choose trackable shipping services with delivery confirmation for all pet snack and feeding utensil orders to ensure shipping safety.
Delivered but Undetected Packages: If the carrier tracking status shows "Delivered" but you have not received the goods, please check with neighbors, community property management, or local post office first. We can assist in initiating carrier investigation applications, but we will not refund or re-deliver orders confirmed as delivered by the official carrier system.
Transit Damaged/Spoiled Goods: If the received pet snacks are damp, leaked, deteriorated, or feeding utensils are extruded, damaged, scratched or deformed during transportation, customers must submit a damage claim application within 7 calendar days after delivery, and provide clear photos and videos of the damaged products and complete original sealed packaging. After verification of valid claims, we will solve the problem through full refund, partial refund, free replacement parts, or free product replacement according to the actual situation.

8. Shipping Address Specification & Responsibility

Customers are fully responsible for filling in accurate, complete, and deliverable shipping addresses during checkout. We will deliver goods strictly in accordance with the address information submitted in the final order. Address modification after shipment will incur additional logistics costs, which shall be borne by the customer.
Packages returned to the sender due to incorrect addresses, incomplete information, undeliverable locations, or customer refusal to sign for receipt will generate return and re-shipping fees, all of which shall be borne by the customer. Returned edible pet snacks cannot be resold due to hygiene regulations, and no quality refund will be provided for such returned food products.

9. Policy Update & Revision Statement

We reserve the right to update, modify, and revise this Pet Snacks & Feeding Supplies Shipping Policy at any time without prior notice to comply with U.S. domestic logistics standards and international pet food import safety regulations. All revised terms take effect immediately after being published on the store website. Continued browsing the store and placing orders after policy updates means that you fully recognize and accept the revised shipping terms.

10. Official Contact Information

For all shipping-related inquiries, including delivery progress inquiry, tracking exception handling, shipping fee consultation, damaged/spoiled goods dispute resolution, and policy interpretation, please contact our official support team:
Email: weight.chants_4m@icloud.com
Phone: 2152038179
Address: 3457 N. Arbor ST, Philadelphia, PA 19134, United States